Shopify Apps Weekly / Best Shopify Apps / Phone support
Best Phone support Shopify Apps in 2025
Shopify apps in the phone support category generally provide businesses with a phone system that enables them to communicate with customers over the phone. These apps can help merchants grow their business by providing a more personalized touch to customer service and sales. Phone support apps allow businesses to have a dedicated phone number that customers can call for inquiries, support, or to place orders. With features like call recording and call forwarding, merchants can manage their phone communication efficiently while ensuring quality customer service. This, in turn, can lead to higher customer satisfaction, increased sales, and ultimately, a thriving business.
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EasyCall ‑ Phone Number & Call
Provide top-tier support with a click to call widget, business phone number & virtual call center.
⭐️ 3.6 (78 reviews) Free plan available. Additional charges may apply.
🔍 Overview of features
The most important features of the EasyCall app are the click-to-call widget, the ability to purchase a business phone number, and the CRM call center integration.
The click-to-call widget allows merchants to provide instant support to customers when they need it most. This feature can help improve customer satisfaction and increase conversions by offering real-time assistance during the shopping process.
Purchasing a business phone number through the app allows merchants to make and receive super cheap international calls. This can be especially beneficial for businesses that have customers or suppliers located in different countries, as it enables cost-effective communication.
The CRM call center integration feature allows for seamless integration with popular customer support platforms such as Gorgias, Reamaze, and Crisp. This integration streamlines the management and tracking of support agents, making it easier to provide efficient and effective customer service.
Overall, the EasyCall app can help a merchant grow their business by providing a comfortable and affordable way to offer real-time support to new shoppers, as well as an additional support channel to keep existing customers coming back for more.
💬 What merchants say
Based on the provided user reviews, merchants have highlighted several issues with this app. One user mentions that the app is expensive and fails to deliver on basic functions like call forwarding, resulting in missed calls and angry customers. Another user mentions that the initial setup process is not intuitive and they have experienced server timeouts and difficulties in getting support. The quality of calls is mentioned as a positive aspect, but there are also reports of issues with the dial tone sounding like a fax machine, which affected the reputation of the business. Overall, merchants seem dissatisfied with the app's pricing, functionality, and customer support, and recommend finding an alternative.
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Request Callback ‑ By Carton
Use our callback request button and say goodbye to missed sales!
⭐️ 0.0 (0 reviews) Free plan available
🔍 Overview of features
The Callback Request app is a powerful tool for merchants looking to boost their sales and provide exceptional customer service. By adding a callback request button to their website, merchants can give potential customers the option to request a call back, ensuring that no sales are missed due to unanswered questions or unresolved concerns.
The app also offers an optional enquiry message feature, allowing merchants to quickly and easily assign the right support and assistance to each customer. This personalized approach helps merchants stand out from their competitors and provide a high level of customer service and support.
In addition, the app provides complete leads status management and conversion tracking, allowing merchants to effectively manage and track their leads. This feature helps merchants understand their sales funnel and make data-driven decisions to optimize their sales process.
Furthermore, the app offers customization options, allowing merchants to tailor the widget and form to align with their brand's look and feel. This ensures a seamless and cohesive customer experience.
Lastly, the Callback Request app is GDPR compliant, ensuring that merchants can collect and handle customer data in a secure and compliant manner.
Overall, the Callback Request app is a valuable tool for merchants looking to grow their business by improving customer service, increasing sales, and effectively managing leads.
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trunkd Click‑to‑Call
Click-to-call adds a call icon to your store to receive calls on your mobile phone.
⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.
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Wise Customer Exporter
Transferring customer information to your phone and whatsapp, you can communicate with them quickly.
⭐️ 0.0 (0 reviews)
🔍 Overview of features
The most important features of this app are its ability to transfer customer information to WhatsApp and the phone, and the functionality to communicate with customers quickly and directly through WhatsApp.
By transferring customer information to WhatsApp, merchants can chat with their customers on the platform, enabling instant and convenient communication. This can enhance customer service and build stronger relationships with customers.
The app also allows merchants to create different customer or WhatsApp groups, enabling targeted communication and efficient management of customer interactions.
Additionally, the app provides the capability to transfer customer information to the phone book, enabling merchants to send SMS messages to customers directly from their phone. This feature can be useful for sending bulk messages or personalized updates to customers.
Overall, this app streamlines communication processes by seamlessly transferring customer information to various channels, helping merchants grow their business by improving customer engagement and providing more efficient customer support.
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Zadarma
Calls to customers. Adding a customer after a call from a new number
⭐️ 0.0 (0 reviews) Free to install. Additional charges may apply.
🔍 Overview of features
The Zadarma application is a great tool for merchants who want to improve their customer service and grow their business through effective communication.
One of the key features of the app is the ability to make calls to customers directly from the Shopify interface. This means that merchants can easily reach out to their customers without having to switch between different platforms.
The app also allows merchants to access call recordings directly from the Shopify interface. This is incredibly useful for training purposes and for resolving any disputes or misunderstandings that may arise with customers.
Another important feature is the automatic creation of customers for incoming calls from unknown numbers. This ensures that merchants never miss out on potential new customers, as the app will create a customer profile and save the call recording for future reference.
Additionally, the app displays the customer's name on the merchant's IP phone during incoming calls. This helps merchants provide a personalized and professional experience to their customers, which can lead to increased customer satisfaction and loyalty.
Overall, the Zadarma application provides merchants with the necessary tools to streamline their communication processes, improve customer service, and ultimately grow their business.
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iCall ‑ Web Call & Call Button
Unlimited One-Click web call and customizable call button
⭐️ 0.0 (0 reviews) $4.99/month. 3-day free trial.
🔍 Overview of features
The iCall app offers several important features that can help a merchant grow their business.
Firstly, it provides unlimited one-click web call functionality, allowing customers to easily connect with the merchant through their website. This can help improve customer engagement and increase sales conversions.
Secondly, the app supports unlimited call agents, enabling the merchant to have multiple team members available to handle customer calls. This can help improve customer service and ensure that all calls are promptly attended to.
Thirdly, iCall allows the merchant to set up an online schedule, ensuring that the call button is only visible during specific hours or days. This can help manage customer expectations and ensure that calls are received when the merchant is available.
The app also supports binding a real phone number, giving the merchant the option to use their existing phone number instead of the web call feature. This can be useful for merchants who prefer to use their own phone systems.
Lastly, iCall provides simple statistics, allowing the merchant to track the number of calls made and received. This can help the merchant analyze call volume and make data-driven decisions to improve their customer support and sales strategies.
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Advanced Voice Mail
Voice mail is an online voice recorder app that allows your customers to send you voice mails.
⭐️ 0.0 (0 reviews)
🔍 Overview of features
Voice Mail is an online voice recorder app that allows customers to send voice mails to merchants. This app is a powerful tool for businesses as it enables customers to easily communicate with merchants in a more personal and efficient way.
The most important features of Voice Mail include the ability to record and listen to voicemails before sending them. Merchants can see all the voicemails sent to them within the app and play them directly from the same place. The app also provides information on which page of the store the voicemail was sent from, allowing merchants to understand customer context.
Additionally, Voice Mail can be configured to send voicemails to a merchant's personal email, making it easy to stay updated on new messages. The app offers customization options for the email template, thank you message, and URL redirection after sending a voicemail.
Overall, Voice Mail helps businesses by providing a convenient way for customers to communicate and share important information. This can lead to improved customer satisfaction, increased engagement, and ultimately, growth for the business.